For longer than Twenty years, MTM has connected along with their clientele to generate non emergency health care transport with regard to reaching heath care treatment, providing self-sufficiency, & linking community solutions. By means of using high quality consumer support and the means to help establish comprehensive supplier systems, they can help their clientele to be able to execute their set goals at the same time accomplishing their visualization of local communities with out confines.
From statewide non emergency health care transportation (NEMT) brokerage to arranging & sending for leading transportation companies, MTM is here to give a number of NEMT Brokerage products and services to take on the main issues within medical transport and Public Travel Services. Their professional services make sure to improve member health and wellness final results at the same time aligning with customer objectives, lowering program expenditures, & boosting total satisfaction.
By using a wide range of synced, workable travel services, mobility management makes sure every aspect of their passengers’ mobility requirements are fulfilled. MTM inform individuals on the travel resources at hand, & enable them to opt for the right form of travel that most closely fits their demands.
Taking advantage of their own detailed understanding of the medical related transportation solutions market, MTM’s mobility management model gives an innovative procedure for coordinated local community transport.
Your health and safety really are a leading priority for MTM. As a result of the current Coronavirus crisis, MTM are sticking with the guidance supplied by the Centers for Disease Control.
While demand continues to increase, mobility management offers a focused solution to unite, manage, and synchronize transport products and services. MTM works with their clientele to give a selection of travel products and services and alternatives similar to:
Performing education and outreach to explain the transit system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
Diverse travel options & modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transport
As transit agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, and lead the agency & its contractors through continual quality improvement of medical transportation services.
Being the eyes of the agency a legitimate augmentation of the agency’s very own staff members an impartial Quality Assurance contractor brings an added layer of impartiality to keep additional suppliers accountable & pro-actively tackle service & conformity issues. With practical knowledge which blends travel & quality assurance, MTM understands the way numerous elements of QA have an impact on a transit departments operation, & includes a dedicated system in position in order to encourage compliance and program enhancement.
The specialized Quality & Compliance department monitors the supply of more than Twenty mil journeys every year through their sub contracted system of transport service providers, with seven point five million calls fielded by their own customer support facilities on an annual basis. For every of their more than 100 agreements, MTM include built in quality control procedures in position and keep them selves accountable to efficiency benchmarks and Key Performance Indicators(KPIs).
MTM is actually a genuine leader on producing Quality Assurance methods intended for the non emergency health-related transportation market, & has efficiently implemented these types of practices in their own individual services for upwards of two full decades. In each and every commitment they operate, MTM carries out Quality Assurance tasks causing them to be distinctly proficient in order to present neutral assessments, review service trends, and record clear results & ideas.
With a choice of practices, guidelines, types of procedures, and documents designed over the last 2 full decades & ready to be adapted to travel specialists unique requirements, MTM is definitely perfectly geared up to be able to simplify setup & help make instantaneous constructive influences on transit agencies of any magnitude.
Significantly more particular for the travel industry, MTM couples with travel specialists within Maryland and Washington, D.C. to generate professional Quality Assurance solutions. In each case, they work closely together with the transportation organizations to help put together detailed packages that provide management for both Administration and Operations of the para transit solutions.